Legal document
Terms of Service
Version 1.0 · Effective from May 1, 2026
This document governs the contractual relationship between Tessera Cloud, S.L. ("Tessera") and the customer subscribing to any of its tiers (Async, Lite, Pro, Pro+, Scale or Enterprise). By creating an account, subscribing or using the API, the customer accepts these terms. If accepting on behalf of an organisation, the customer represents authority to bind it.
1. Service provided
Tessera provides managed AI inference on open-source models hosted on dedicated GPU in EU, LATAM or US. The API is compatible with the OpenAI v1 specification. Specific capacity and latencies depend on the contracted tier and are governed by the published Service Level Commitments (SLA).
2. Account, credentials and acceptable use
The customer is responsible for safeguarding their API key and for any activity carried out under it. Tessera does not share customer data with third parties beyond the subprocessors listed at /subprocessors. Acceptable use explicitly excludes: cryptocurrency mining, illegal content generation, attacks against third-party infrastructure, and training competing models on Tessera outputs.
3. Pricing and billing
The monthly tier fee is fixed and charged in advance on day 1 of each month. Annual plans are charged at the start of the period with a 15 % discount. The customer receives an electronic invoice in compliance with Spanish law. SLA credits apply automatically on the next invoice. Non-payment for 15 calendar days may trigger service suspension; after 30 days, termination with 7-day notice.
4. Customer data and processing
Tessera does not train models on customer data, even with consent. Processing is governed by the Privacy Policy and, where applicable, the Data Processing Agreement (DPA). Tessera retains service logs for 90 days for debugging and auditing; request content is not stored beyond the time needed to process the response, except on Enterprise plans with explicit retention configuration.
5. Limitation of liability
To the fullest extent permitted by law, Tessera’s aggregate liability to the customer for any claim arising from these terms shall not exceed the amounts paid by the customer in the 12 months preceding the event giving rise to the claim. Tessera is not liable for indirect damages, lost profits or lost commercial opportunity. These limitations do not apply in cases of wilful misconduct or gross negligence.
6. Termination
The customer may cancel their subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period. Tessera may terminate the service immediately for material breach of these terms, abusive behaviour or legal requirement. Upon termination, customer data is delivered in exportable format for 30 days and permanently deleted thereafter.
7. Changes
Tessera may modify these terms with a minimum 30-day notice by email to the customer’s contact address. Material changes (pricing, scope of service, data location) require express consent or termination without penalty. Minor changes (corrections, clarifications) take effect automatically after the notice period.
8. Governing law and jurisdiction
These terms are governed by Spanish law. Any dispute shall be submitted to the Courts of Madrid (Spain), unless the customer’s consumer protection legislation prevails. The parties will attempt to resolve any dispute in good faith before initiating judicial action.
Contact
- Contractual matters:: legal@tesseraai.cloud
- General support:: support@tesseraai.cloud
Changelog
| Version | Date | Changes |
|---|---|---|
| 1.0 | 2026-05-01 | Initial publication. |